Shipping

Australia
Standard: 8 December 2021
Express: 15 December 2021

New Zealand
Express: 10 December 2021

Please note that delays may still occur and are outside of Boracay Skin's control. We recommend placing your order as soon as possible to receive in a timely manner.

Boracay Skin is dispatching and shipping out orders as normal. However, due to COVID - 19, there may be delays to your shipment. There are many disruptions to postal networks globally which are changing every day. This is due to the reduction of air freight capacity and passenger flights, social distancing in workplaces and more people ordering online globally. There may also be a delay in dispatching your order if your country has temporarily suspended accepting any shipments.  

Please allow an extra 1 - 2 weeks for your shipment to be delivered. Due to continuing delays around the globe arising from the COVID 19 pandemic, only Express Shipping is available to ensure fast and efficient delivery. Thank you for your patience and understanding. 

For further service updates, please visit:

Australia
https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-domestic-updates#delays

BORACAY SKIN is not responsible for any delays caused by Australia Post especially during high volume seasons - however, we will do our best to pack and send your orders as soon as possible. Items purchased on pre order are subject to varying shipping times. 

We are not responsible for delays or lost orders sent to incorrect, invalid addresses or correct addresses. If you do not provide the correct shipping address we are not required to refund.

Orders may end up being returned to us for various reasons including, non-payment of fees, duties or taxes, incorrect address, unclaimed at post office, etc. If a package is returned or rejected, the customer will need to email hello@boracayskin.com to arrange redelivery and it will be the responsibility of the customer to pay all associated postage and handling fees. The buyer is responsible for contacting custom's officials for the clearance of their package. Boracay Skin provides the necessary documentation. 

In the event where a parcel is not claimed or the receiver refuses to pay taxes and duties and DHL is unable to arrange a re-delivery, the package will be destroyed by authorities in the receiver's country. As a result, there will be no refunds for packages that are not claimed or refused.

If a package is confirmed as being returned to sender (sent back to Boracay Skin) we are able to refund your shipment minus the cost of shipping.

If your package has been marked "delivered" but you haven't received it, please contact the courier assigned to your package. Boracay Skin is not liable for any packages once it leaves our warehouse as we have no control over the delivery process.

To protect your order against loss or theft, add Route+ package protection at checkout. When you add Route+, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.

Australia
Standard: $7.99 AUD 
Express:  $9.50 AUD 

New Zealand
Express: $16.99 AUD

Free EXPRESS shipping when you spend over $80.

We ship all orders via Australia Post in Australia.

We ship all orders via DHL Express in New Zealand.

Yes, you will receive an order confirmation email after your order is confirmed, please ensure that your delivery address is correct.

If you do not receive a confirmation email, this could be due to entering an incorrect email. Please email hello@boracayskin.com for assistance.

We aim to dispatch all orders within 1 - 3 business days. You will receive a shipping confirmation email once your order has been dispatched. 

Yes, your tracking number is available once your order is shipped. Please check your confirmation email. 

If you have not received your tracking number after it has been shipped, please email hello@boracayskin.com for assistance.

Unfortunately once you have placed your order, we're unable to cancel or make changes to your order. Please check your orders carefully before submitting.

Please contact Australia Post or DHL Express with your tracking number. They will be able to assist you.

If you purchased insurance with Route, you can file a claim here.